WPS receives many requests from gas marketers and brokers for information about our customers' energy use. To serve our customers in the best way possible, we fill these requests based on the following standards:
- Our main objective is to focus on our customers. We believe it's important that every business understand its energy supply options and the associated costs.
We also want to deliver needed information as quickly as possible.
- Other considerations we make include protecting confidential customer information and releasing that information only when the customer has
provided written permission. Confidential customer information, including usage information, will only be sent to the customer.
This information cannot be sent to a third party. And because it would not be appropriate for other customers to subsidize
our response to individual usage requests, we must recover the cost of providing this information.
Forms and information
If you are a customer of WPS and want to appoint a marketer or broker to work with us as your agent, complete
a Marketer Verification Agreement and send it to us. Our records also will reflect the type of
information your agent is authorized to receive.
If you are looking for a marketer or broker, see our list of energy marketers and brokers.
If the agent you choose requests your energy usage information, you can obtain the data by sending a completed
Customer Authorization to Release Gas and/or Electric Usage Information
form to WPS. The usage information will be sent to you to forward to your agent.
(Note that usage information typically is available on your bills. If you don't have a record of your past billing,
you can use the form to request the information from WPS.)
To access the Energy Information System, complete an
online account request form or use the
printable account request form and fax or mail it to your
WPS account representative. Your representative will set up an information
account, including a user name and password.
You and your agent may determine that a different type of gas service than you have now would be best for your business.
To let WPS know that you intend to switch gas rates, complete a
Notice of Intent to Switch Natural Gas Rate Schedules and
send the form to WPS by March 1 to switch rates on the upcoming Nov. 1.
If you or your agent have questions while completing these forms, or when making a usage request, please
email our account management-support staff. You also can
contact your WPS representative.
If you are an agent or marketer wanting to make an intra-day nomination request, send the
Intra-Day Nomination Request Form.