If your question is not answered here, or if you'd like more information, please contact us.

Why do I want to enroll in Response Rewards?
Besides helping ease the load on the power grid, you get a great opportunity to lower your energy costs. We'll drop your Off-Peak and On-Peak rates - most of the time, you'll be operating at a much lower rate.

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How many hours of Critical Peak Pricing (CPP) will occur?
300 hours annually, or about 3.4% of all hours in the year.

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How much notice will I get that CPP is approaching?
In all cases, we will give you as much advance notice as possible, but your notice will never be less than 1 hour.

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How long will each CPP incident last?
From 2 to 8 hours.

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How high can the rate be during CPP?
The CPP rate will be a set amount equal to about 6 times the On-Peak rate (or 10 times the Off-Peak rate).

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How will I know when I'm entering CPP?
We will alert you via your pager, text messaging cell phone and/or computer email account as well as send you a FAX.

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Is there a fee for enrolling in Response Rewards?
No, Response Rewards is free.

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How long am I committed to the Response Rewards program?
By enrolling, you agree to participate in Response Rewards for 1 year.

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What do I need to get started?
Your WPS account representative can help you determine if you are eligible for the program and how your company might benefit.

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WEC Energy Group