If your question is not answered here, or if you'd like more information, please contact us.

Can I pay my bill online?
Yes. You can pay your bill through your checking or savings account online on our website for free. Credit and debit card payments are available only through Bill Matrix, our vendor, for a service fee.

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Can I choose when I pay my bill?
Yes. You have the option to pay immediately or to choose a payment date. To ensure timely payments, allow enough time for your payment to post by your due date. If you are an Automatic Payment customer, your payment will be made on the date you chose.

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How long will it take for my payment to process?
Your payment will be applied to your account on the date you specify and deducted from your bank account within three business days. Same-day payments need to be scheduled before 4 p.m., Monday through Friday, excluding holidays. Payments scheduled for a weekend or holiday will be processed the next business day.

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What if my payment is scheduled to be paid on a weekend or holiday?
If your payment is scheduled to be paid on a weekend or holiday, we process it the next business day.

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What if I need to change or cancel a payment I have scheduled?
You can change or cancel your scheduled payment online in your account any time before the payment date.

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What happens if my payment is returned from my bank?
Payments made with insufficient funds are subject to our standard non-sufficient funds (NSF) processing fee.

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WEC Energy Group