Please call us immediately if you think you may have an electric or natural gas emergency.
- Electric emergencies
800-450-7240 Report an electric outage
- Gas emergencies - Get out of the building immediately.
Heating safety tips
- Keep the area around the furnace and water heater free of clutter.
- Don't store flammable liquids near the furnace or gas water heater.
- Never use a stove or oven to heat your home.
- Keep a fire extinguisher in your kitchen.
- Follow a space heater's instructions carefully and use with proper ventilation.
- Only use a space heater when an adult is at home.
- Never use a charcoal grill indoors.
- Never operate internal combustion engines indoors.
- Never operate an electric generator in an enclosed or partially enclosed area. It requires proper ventilation in an outdoor area.
- Keep combustibles away from all heat sources.
Carbon monoxide (CO) prevention
- Be alert for the symptoms of carbon monoxide (CO) poisoning.
- If you suspect CO poisoning, get everyone out of the house and call 911 or emergency medical help immediately.
- Have at least one smoke/carbon monoxide detector on each floor.
- Check the batteries in your CO alarms and smoke detectors to make sure they are working properly.
- Replace CO alarms older than five years.
- Have all fuel-burning appliance, flues, vents and chimneys checked regularly for blockage.
Keep vents and meters clear
- If you have a high-efficiency furnace, power-vented water heater or other natural gas appliance that vents out the side of your home, remember to keep the vent pipe clear of ice and snow.
- Keep your natural gas meters clear of ice and snow for safety and accessibility.
- Never shovel snow up against your meter or let excessive snow cover it.
- Remove snow and ice from your meter by hand or with a broom. Shovels and other tools can damage the equipment.
- Remove hanging icicles to prevent dripping water from refreezing on your meter.