For Release: 10/25/2019
Customers staying alert as scammers stage latest attempt to steal money
Green Bay — Even after Wisconsin Public Service (WPS) helped warn customers about persistent scams this week, criminals didn’t get the message, as nearly 30 scam calls have been reported today. Fortunately, the response has been loud and clear — customers are hanging up and aren't falling for this scheme.
Starting shortly after 10 a.m. Oct. 25, scammers have been contacting businesses and residents primarily in the Door County and Oshkosh areas, demanding immediate payments. Other tactics have included manipulating caller ID to show a WPS phone number or playing a recording of a WPS phone greeting. In many cases, customers have been threatened with disconnection in as little as 30 minutes. WPS never conducts business this way.
In the past, customers have been told they must use a prepaid debit or credit card to pay their bill. This is another warning sign of a scam attempt, as WPS does not require customers to pay bills using these cards.
How to avoid a scam
Customers who receive a threatening call or are unsure if they are speaking with WPS should hang up immediately and contact WPS at 800-450-7260. A representative can verify the status of their account. Customers should never provide personal, banking or account information unless the authenticity of a call is verified.
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