24-hour emergencies

Please call us immediately if you think you may have an electric emergency or natural gas leak. If WPS responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Electric emergencies Electric emergencies and outages
    800-450-7240 Report an electric outage
  • Natural gas emergencies Natural gas emergencies - Get out of the building immediately.
    800-450-7280

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      800-450-7260 (24 hours a day)
    • Business Solutions Center
      877-444-0888 (7 a.m. to 5 p.m. M-F)
    • Call before you dig
      811
  • MailMail
    • Wisconsin Public Service
      Attn: Customer service
      P.O. Box 19003
      Green Bay, WI 54307-9003
      Mailing your payment
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • VendorsVendors
    WPS purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, bring attention to a safety issue, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).

  1. Contact Information
  2. Verify & Submit
  3. Confirmation

Email customer service

Question/Comment

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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call WPS at 800-450-7280 from your cell phone or a neighbor's phone.

If you are experiencing an electric outage or problem:

Contact Information

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WEC Energy Group