24-hour emergencies

Please call us immediately if you think you may have an electric emergency or natural gas leak. If WPS responds to a natural gas leak call and no one is present, the natural gas will be shut-off due to safety concerns. Emergency procedures

  • Electric emergencies Electric emergencies and outages
    800-450-7240 Report an electric outage
  • Natural gas emergencies Natural gas emergencies - Get out of the building immediately.
    800-450-7280

Customer service

Our frequently asked questions may be able to assist you. If you are contacting us regarding a past-due balance on your account, you can make payment arrangements online.

  • PhonePhone
    • Residential
      800-450-7260 (24 hours a day)
    • Business Solutions Center
      877-444-0888 (7 a.m. to 5 p.m. M-F)
    • Call before you dig
      811
  • MailMail
    • Wisconsin Public Service
      Attn: Customer service
      P.O. Box 19003
      Green Bay, WI 54307-9003
      Mailing your payment
  • EmailEmail
    Email customer service. We will respond as soon as possible.
  • VendorsVendors
    WPS purchases services and materials through our parent company, WEC Energy Group.

Feedback or assistance

To provide feedback about our customer service, or if you have an unresolved service problem, please email the vice president of customer service (response within 1 to 2 business days).

  1. Contact Information
  2. Verify & Submit
  3. Confirmation

Email customer service

Question/Comment

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If you smell natural gas or think you have a gas leak:

  • Get everyone out the building immediately.
  • DO NOT use the telephone, a flashlight or any electrical switches.
  • Once you are safely outside, call WPS at 800-450-7280 from your cell phone or a neighbor's phone.

If you are experiencing an electric outage or problem:

Contact Information

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WEC Energy Group